You will be met at the air-bridge, escorted to, with and through any visa, quarantine, transit, baggage collection, or customs procedures; and fast-tracked through security and immigration. Then you will be led to the next flight’s check in area, or to flight transfer desk, or to your airline lounge or to the boarding gate.
If a change of terminal is required the greeter will normally accompany you between terminals. The airport shuttle or transfer system will be used to move between terminals
The maximum service time allocated for a transfer connection is two (2) hours. If the time between the flights is greater than two hours, the greeter may leave you for a while and collect you at boarding time and/or we may apply a surcharge at the time of booking to cover the extended service.
Sometimes “international to international” connections may not be possible solely within the transit area. For example a low cost “point to point” carrier’s flight might be involved. In this cases the airport layout, regulations or airline interline agreements may require you to pass through immigration, collect your bags and check in again. Each request will be evaluated case by case and a solution will be will be suggested and quoted at the time of booking.